Terms & Conditions
StManas Travel Agency is the booking agency of the transport services supplier ('Supplier'). These business terms determine the basis on which we will make your reservation for the transportation services available on our website. All services sold by us are not an offer by us to sell any services, but an invitation to submit a bid to the Provider of the services. We may accept or reject this offer on behalf of the Supplier. If we accept the offer, you will have a contract with the Supplier. When booking, you agree to the Supplier's contract terms and conditions and agree to be bound by them. Please read the Supplier's terms and conditions carefully as they contain important information about your reservation. Copies are available from us on request. Your contract is with the Supplier and the Supplier's name and contact details are indicated on the receipt we send you (see point (3) below). The Supplier's terms and conditions will apply to your reservation. Our role is limited to facilitating a contract between you and the Supplier. As a Representative, we take no responsibility for the provision of the services provided by the Supplier. None of the transport services offered by us on our website are 'packages' as defined by the European Package Holidays, Package Travel and Package Tours Directive 1990, and any legislation in the country of reservation applying this European Directive to your home country. law. Note that even if you make multiple reservations at the same time, each reservation is a separate contract between you and the Supplier.
ONLINE RESERVATION PROCEDURE
Various transportation services are available on our website, which are described below. By completing the service reservation request form, you make an offer to purchase transportation services online. This asks you to provide the details you are asked to confirm and we pass it on to the Supplier. When confirming details, please check that all names, dates and timings are correct and report any errors immediately. When providing your payment card information, you guarantee that you are authorized to use the card and that we can immediately charge your card for the value of the services. Upon receipt of your service reservation request form and payment, we will confirm receipt of payment on behalf of the Supplier by email. This email confirms that we are processing the payment on behalf of the Supplier and handling your service reservation request. It is not a confirmation of the reservation. A binding contract between you and your Supplier comes into effect when we send you an email confirmation of your reservation. The date of the agreement is the date that appears in the confirmation email. The email confirmation of your reservation includes a link to your voucher. The name of the Supplier you have contracted with will be on the coupon and in the contact information. To receive the service you have booked, you must print it, sign it and present it to your Supplier. Failure to generate the coupon may result in the service not being provided to you. We also recommend that you receive your travel receipt, service reservation request, and email confirmations to produce as needed. All communication from us requires you to confirm receipt. If you do not confirm receipt of an e-mail and our records indicate that you have received it, the receipt will be deemed to have been sent by you. You should check the information on the receipt as soon as you receive it. Please notify us of any errors immediately as it may not be possible to make changes later. As the Supplier's booking agent, we will forward your service reservation request to the Supplier and we are not responsible for any errors in the receipt, except where such errors are made by us. You must notify us of any errors within 48 hours of your trip. Please refer to clauses E and F for our changes and cancellations policy. The reservation information you provide to us regarding your service reservation request will only be forwarded to the Supplier with whom you have a contract or other persons necessary to provide the service to you. Therefore, the information may be given to official authorities such as customs or immigration if they request it or as required by law. This applies to details of any disability you provide to us or sensitive information such as diet and religious requirements. Some information may also be passed on to security or credit control companies. If you are traveling outside of the European Economic Area, data protection controls may not be as strong as the legal requirements in the country where you book. If we are unable to pass this information on to the relevant Suppliers, whether in the European Economic Area or not, we will not be able to process your service reservation request. By making this reservation, you consent to the transfer of this information to the relevant persons. All details of our data protection policy are set out in clause S below.
If a travel agent or third party requests a service reservation on your behalf, they do so as your agent. When you submit a service reservation request, you will be asked to make a deposit or full payment. Only when you make a deposit, you must pay the balance to the Supplier upon arrival on site. If the supplier declines your request for a service reservation, we will notify you by e-mail and we will refund you in full for payments made by the method you paid us.
Requests to make changes to your reservation must be sent to us in writing and will not be valid until we receive them and confirm by email that the Supplier can implement the change. Changes can be made in writing using the "My Booking" section of the website or by fax or e-mail at least 48 hours before the trip. For details on how to contact us, please see the relevant article below. If you request any changes to the pick-up or drop-off location, flight details, number or age of passengers and this creates an additional fee (for example, if your party has extra members or flight time changes), pay the additional cost when making the change. No management fee is charged. If the supplier does not charge a fee for the proposed change (for example, changing the flight number), there is no additional charge if you request the change at least 48 hours before the trip. If the change lowers the fee, a refund will be made subject to a reasonable administrative fee, provided it is made at least 48 hours prior to travel. Changes to your pickup point due to a delay or early arrival of your flight, and security and baggage collection delays will not count as changes to your reservation, provided you arrive within 60 minutes of the scheduled arrival. time. Changes made within 48 hours of the first leg of a journey will be subject to a reasonable administrative fee.
Requests to cancel your reservation must be sent to us in writing and will not be valid until received by us on behalf of the Supplier. Cancellation can be made in writing using the "My Booking" section of the website or by fax or e-mail. For details on how to contact us, please refer to the relevant article. If your reservation is for a single or round-trip journey, a refund for the unused portion of the fare you paid for the Ticket may be canceled by the Supplier at least 48 hours prior to the cancellation date if you comply with the provisions set forth below. Time of journey. No refunds will be made unless you cancel your reservation in whole or in part at least 24 hours before the departure time shown on your ticket. If you are unable to do so for medical reasons, a refund is available if you can provide proof of your inability to travel (such as a medical certificate). Refunds are available if you return your voucher to us if the service you have booked for travel is delayed or canceled, or if there are insufficient seats and you reasonably decide not to travel as a result. If you used it on an outbound trip, the refund will be the difference in value between the single and the return fee. If the service did not meet your expectations and you would like to apply for a refund for any other reason, please see item O below.
WHEELCHAIRS AND SCOOTER
When you complete your service reservation request, you must let us know if you can bring a wheelchair or scooter. Please specify whether it is folding, manual or includes a battery and/or motor so that proper serv
St Manas Travel can book the following transportation services: Private hire with driver : These transportation services are provided to the customer and his party according to the customer's individual time and route requirements. The client and his party will not travel with another party. Shuttle or shared ride: These transportation services are offered to pre-booked customers in vehicles operating with flexible routes and flexible departure times. The Customer and his party will travel in a vehicle that is shared with other customers in the vehicle most suitable for the Supplier. Public transport: These transport services are for use by the public operating on a predefined route and on a predefined schedule. The client and his party will travel in a shared vehicle with other customers and members of the public. Car Rental or Driverless Car Rental: Transportation is offered as a driverless car rental for a short time. Your supplier will make every reasonable effort to arrive at the pickup point at the time indicated on your voucher, but this is not guaranteed. For private hire transportation services from the airport, the driver will wait for a maximum of 60 minutes from the flight arrival date stated on your voucher. The driver's waiting time at any other pickup point will be limited to 15 minutes from the time stated on your voucher. It is your responsibility to check the date, time and place on your receipt or next email contact for your shipping service's pickup details. You must ensure that the arrival time at the departure airport allows you to arrive at least 10 minutes before the check-in desk opens (closes) and at least two hours before the scheduled flight departure time. Supplier reserves the absolute discretion to choose the route to your destination and may not necessarily be the most direct route or toll road use. Please note that most Suppliers will not be liable for any compensation for any delay, cancellation or missed service due to unforeseen circumstances or events beyond their control, including accidents, police checkpoints, actions by third parties on the road of transport. terrorism or vandalism, extreme weather conditions or strikes. Shipping will be between the starting and destination points stated on your voucher. It is your responsibility to provide a complete and accurate address with a street name and number. In private transportation, the vehicle will take you to the closest possible place or take you to your location, taking into account the physical characteristics of the vehicle and the access to the contracted address. With shared shuttles, you will be transferred to your accommodation or the closest drop off point to your accommodation. At bus stops, bus stops, etc., by public transport. In the event that access via the conventional route is blocked due to weather conditions or the like and you wish to be transported by a longer route to your destination, you are responsible for any additional costs incurred. All vehicles are insured in accordance with local laws. You must let us know if minors are included in your service reservation request. You have to use the child car seats provided, but we recommend bringing your own children as standards vary in different countries. If you do not inform us that minors are in your party, your transportation will be dependent on the availability of suitable child seats in the vehicle. If a child seat is not available, the service fee is non-refundable and there is no responsibility or liability to you for the provision of transport services. Some suppliers require you to phone to reconfirm your trip. This is indicated on your coupon. If you do not reconfirm the trip, no service will be provided and no refund will be given. A 24-hour emergency phone number is shown on your receipt for you to use. The category of vehicle to which the transport service will be provided is not guaranteed and the Supplier has absolute discretion to replace the vehicle without responsibility. Sometimes the vehicle may need to be replaced if it means that service can be provided where it would not otherwise be possible. Regarding flight delays, diversions, missed connections when the shuttle arrives from the airport, the waiting policy is as follows: Flight Delays: Private charter with driver: Flight delays up to 3 hours from the original scheduled flight time are included. With flight delays longer than 3 hours, you must contact the Supplier to request a vehicle hold. An additional fee is paid before shipping service. If you do not do this, the service will not be provided. Shuttle or Shared ride: You will be offered transportation on the next available shared service. Public Transportation: You will be offered transportation on the next available scheduled shuttle. Flight Directions: The airline takes you to the scheduled airport and the above delay policy applies. For private hire with driver, if you are not at the pickup point within 20 minutes within the time specified on your voucher, the supplier will attempt to contact you via the mobile number you provided. If it is not possible to contact you or speak to you due to no signal, voicemail open, or call not being answered, no service will be provided and your Supplier is not obligated to provide service to you and no refund will be given
All luggage must be correctly labeled with the owner's name and destination address. Each passenger can carry one piece of luggage with a maximum weight of 20 kg (158 cm maximum combined size) and hand luggage with a maximum weight of 5 kg (45 cm x 35 cm x 20 cm maximum). Excess baggage must be reported when you request a service reservation. You are responsible for all additional costs incurred, including the cost of acquiring additional vehicles to carry undeclared excess baggage, and the supplier reserves the right to refuse carriage of excess baggage. Your baggage must not contain prohibited items including: dangerous goods; animals not identified to us in accordance with clause 8 below; hot; perishable objects or fragile items. Jewelry, money, precious metals, silverware, checks or other valuables, documents, passports and other identification documents, samples, etc. in your suitcase. We recommend that you do not carry fragile or valuable objects such as Your luggage is your responsibility and at your own risk. Neither we nor your Supplier are responsible for loss or damage to baggage. We recommend that you have adequate travel insurance to cover loss or damage. Luggage left in the vehicle will be sent to the address given to us when requesting a service reservation and you will pay an additional fee. You must notify us of your request for a service reservation for the transport of pets. Pets are your responsibility